Testimonials for The Basement Doctor of Central Kentucky

The office staff was very pleasant and very efficient.  We had seen the commercials on TV.  We were very pleased with technician, Terry Steele. When he came for the pre checkup, he kept us informed about when his arrival would be since he was working late.  Also, he was so well mannered and answered our questions. 

To Whom It May Concern, This correspondence is to provide a 5 star rating for the team that recently raised my rear patio.  All three technicians were attentive, professional, courteous and left the job site in good condition.  I would recommend them for anyone requiring patio leveling or similar work.  Please see that they get credit for a job well done.    

I sure miss your crew!  It was a pleasure to work with you! 

Every aspect was professional. We are extremely pleased with the outcome.

I chose your company because of the attitude of concern and wanting to help the customer. I don't know everything and I really felt I was informed on the process and should I have any future questions or problems I was assured they would still be available for HELP!  Another great quality in this company.  Going to Facebook to brag on Basement Doctor of Kentucky. Kept appointments, no excuses and prompt with advising an anxious home owner of the problems and how to deal with them in an efficient manner. Again prompt on response time upon my getting in touch by phone and e-mail Very courteous office staff. Very to the point and a quote given promptly.  Roger was very patient with an upset homeowner who was very worried about their basement and property.  He was great! If I could I would give Andy H. and his crew Andrew and Ken a 10 (instead of a 5 Best)on promptness, courtesy, patience.......When my home is injured I want it fixed right and now and by professionals and that is exactly what I received from Andy H and Andrew and Ken.  Great Representatives of this company!  I did not know about clean-up it was just done and I was invited to take a look at the site and all work done to make sure the customer was satisfied.  Imagine that! A company putting the customer first.  I felt pampered. I asked to have a sign put in my yard as this is how impressed I was with Basement Doctor of Kentucky and I want my neighbors to have them to go to without the worry of integrity and know how to correct their problems.  Really impressed with my experience all way around!  Mrs. Diana S. of Louisville, KY.

Evelyn spoke to Tony, who is the Certified Inspector for this job, and told him that she is very pleased with the work she had done.  The crew on this job were Michael Jordan and Jordan Morgan.  

We contacted the Basement Doctor to get a second quote on having an egress window installed in our kids' basement playroom. While we fully intended at the time to go with the first company we contacted and were just seeking a price comparison, we ended up choosing to go with the Basement Doctor. They were much more complete in their explanations, were willing to find exactly what we were looking for in style, and were not pushy at all. Their work was quick and clean and the employees were highly professional. When we had a slight problem after the work was complete (an issue caused by the original construction of the home), they worked with us to get it resolved to our satisfaction with no additional cost.

Five stars for the Basement Doctor.  They installed an egress window in my basement and it looks fantastic.  They did an excellent job from the first contact with the sales rep to the completion of the project.  They communicated very well, showed up on time, were polite and professional, did exactly what they promised, didn't make any kind of mess at all and beat everyone's pricing.  What more can you ask for?  Great work!

Response to my inquiry for a bid for my repair job was promptly completed.  Estimator's survey of the job was thorough, concisely explained, very detailed in work to be performed, time to completion, materials and work methods to be used.Work was completed on scheduled date and inside time frame quoted.  Pictures of the work in progress and the work when completed were supplied per my request.  Job site was cleaned up to my satisfaction.I had three bids on this work submitted and the price and warranty was competitive.  Happy to work with a local firm.Highly recommended.

My wife and I saw your ad on TV!  I cannot say enough good things about Rich, our salesman, and the installation crew: Andy, Andrew, Terry & James.  All were great to have around, very respectful and most efficient.  We are most pleased with the results and have mentioned the process to several folks and suggested they give you a call.  Thanks so much for your fine service!!!

Andrew and Kevin did a phenomenal job on my driveway! The job they did was great and looks great! 

Click the attached photo to see the email Randy sent to our owner, Bobby Miles. 

David Holland and his crew did a great job. They arrived early and finished quickly. I am very impressed and would definitely use the company again. 

I was trying to leave a review for Michael Klemens, the service tech who came to our home on Monday, March 29th for our annual inspection. I just want to let you know he did an awesome job and also repaired a problem we did not know we had. He is very friendly and professional in doing his job. Thank you!

I stopped at The Basement Doctor booth at the show held in Shepherdsville, KY. I was interested in your product.  Albert was very patient with all of my questions at the show, and when he came by for an estimate.  The installation crew was also patient when I asked more questions.  I am very satisfied with the product.  I have recommended you to my neighbors.