Testimonials for The Basement Doctor of Central Kentucky

Salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after service was complete for a minor issue, and the foreman was there the next day. Excellent customer service!  

Very professional! You cannot beat a lifetime guarantee for products and work!  The salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after the service was complete for a minor issue and the foreman was there the next day. Excellent customer service!  

Efficient and professional crew came out and installed helical piers on the back corner of my house. Very pleased.

All of my experiences with Basement Doctor so far have been great! The company is responsive and all installers and technicians very knowledgeable. I especially want to shout out Michael Klemens who came on-site today for annual preventive maintenance - Michael provided some great tips and it's very apparent that he takes pride both in his work and his company.

Water pump from condenser moving water outside was stuck and not functioning properly. Michael Klemens was able to completely resolve the issue. Totally satisfied with his service in Lexington, KY.

Installed Smartjacks in crawl space. Professional and efficient.

Your company installed anchors and I-Beams in my basement in January, from the 14th to the 16th.  Michael Schaffer was the lead man on the crew.  Both he and his crew were friendly and professional.  They were here on time and Michael answered all my questions to my satisfaction.  I would like to thank him and his crew for a job well done!

Thank you for a great job, and explaining what I need to know.

Very thorough, thoughtful in explaining all the details to accomplish during the service.

Crew was Excellent! Showed up in a timely fashion, cleaned up appropriately, and explained maintenance of power braces.

It was a joy doing busniess with The Basement Doctor of Kentucky and I will emphatically recommend you to others. Professional-all the way! Jacob Nickels and his crew definitely take pride in their work. I could tell they really love what they are doing. Everything looked perfect! Keep on doing what you are doing- going tat extra miles by choosing only the best products and the most professional employees!

Carefully clean all mortar from brick used to reset loose brick done during installation of drain pipe penetrating exterior wall. Carefully clean all liquid from mixing concrete from surface of brick patio to prevent staining of brick.

Excellent job. Very efficient. Completed all work contracted for.

Great people to work with. They did everything I asked them to do and were extremely polite.This kind of work is never easy for the homeowner. It's extremely loud and messy. But, I wouldn't have wanted any other crew on it. The finished product looks and works better than I had hoped.

Our overall experience was a positive experience from our first phone call until the job was completed. Albert came in a timely manner and did not use the scare tactics that other businesses used. He assuaged our fears and explained everything in detail. He patiently took our phone calls when we had additional questions. We have never had a work crew come into our home and treat it with as much respect as they did. They were neat and courteous and left our home in good condition. They were very careful to not do anything that would jeopardize the integrity of the structure of our home.