Testimonials for The Basement Doctor of Central Kentucky

Dear Mr. Miles, I wanted to write a personal letter to commend the three young men that worked at our home recently.  Rusty Little, Dennis Johnson, and Dylan Davidson were a pleasure.  All three of them worked extremely hard to get the job done.  In addition to working hard, they were very considerate in doing the work.  They probably had to work harder to avoid tearing up tile and having to move things (water heater).  We are pleased that for the very first time in 20 years we had about 3 inches of rain and not a drop in our basement. I took the time to write this additional good review because these three young men deserve it and I would hope the company is doing whatever than can to retain these guys!  Thank you again and I will gladly recommend your company God Bless, Lisa J  

The best money that I have spent on my house well done Basement Dr.     We installed a SmartSump Crawl Space Drainage System, CleanSpace Encapsulation System, and a SaniDry Sedona for a homeowner in Junction City, Kentucky.

A Customer who had recently had a PolyLevel Injection Project done at his home called and left a voicemail regarding his experience... "I just wanted to let you know a couple of guys were out to raise a couple of places in my driveway and they did an excellent job...cleaned everything after they were done with everything.  They did a great job just wanted to let you know.  Thank you very much!!"

Helio had an answer for everything. He is so kind and intelligent. We are so impressed with him. We hope the Basement Doctor knows what a treasure they have in him. 

Great product and fair price!

A customer called into our call center to let us know that Rusty and Cody, who recently did a job for her, were professional, attentive, and did a great job!  Rusty and Cody installed a SmartSump Crawl Space Drainage System, with IceGuard and a LawnScape Outlet, and SmartJack Floor Support System in her home. 

Install crew was great and clean. Almost like nothing was done when they left. They worked like professionals and great team work.

I am very pleased with the outcome and the process to rid my basement of water leaks.  The team worked great as a team and were very professional.  They explained the process as it ocurred.  They were careful to protect my furnishings.  I have already recommended The Basement Doctor to four families. 

Because of our age, we did not want to worry about lack of power to run our sump pumps. Battery backups provide us with peace of mind during storms. Both the sales rep and installer were very informative about the products.

We met Brent at our pre-inspection. He was very knowledgeable and helpful in letting us know what to expect. WE are very glad that he was our foreman for the job. The best part this job was working with Brent Adams as our foreman. He led a very hard working crew. Very friendly and polite. The staff is polite and courteous. Some additional contact was required in order to fulfill requests.

I was hestitant about the work part as it was a big job. You sent Brent as a "pre-work" inspector and we went over everything. I was so impressed with Brent that it just set the tone for the project. By the time he left I was so comfortable with what "we" needed to do to get ready and how respectful he was about our property. It left me with a level of comfort that I have never had with a work crew. He made specific notes of items that our home he would take special care of and was such a genuine person. Brent gave us their start and stop times and they were on time every day. Brent was in constant communication with us and I felt comfortable with Joe and Chris. Each person on this crew treated me with kindness and respect. Brent was super detailed of only tearing up exactly what he needed even if it meant several hours of HOT, dirty shoveling for him and his guys. Not one complaint out of any of them for doing the extra work!!! Every day before they left they really took the time to clean up the areas they were working on even if they were coming back the next day. I think if Brent would have come to the first meeting we wouldn't have waited a year to get on board. Brent is so knowledgable and gained my trust immediately! We are so pleased with this job and mainly because of the execution of the work phase. VERY HAPPY!

Dear Roger, Thank you so much for all your kindness, caring, and help in clearing the way for the basement job with your company.  You can't know how grateful and relieved I was when you stepped up and fought for me.  I prayed for help and you arrived at the moment I was to give in.   Thank you again, I appreciate it more than you will ever know, Sincerely, Mary 

Your salesperson presented the product and installation procedure in great detail.  He knows his job and products very well!  And the installation crew did an outstanding job and the work was finished in just two days.  Every man in the crew knew his job and they worked well as a team.  Thank you men!  

The Basement Doctor [of Kentucky] Team who worked on my basement did a very good job and with great attitudes! 

I met Bobby Miles at the home and garden show in January.  A good first impression means a lot!  Not many company CEO's meet customers in person, which was a plus.  Dan Seibert was no nonsense, no high pressure sales and a very well rounded sales rep.  He was a pleasure to work with.  It was because of him that your company got my business.  He was very reasonable, listened to my needs/concerns and agreed with me about just what needed to be fixed.  He wasn't a high pressure guy who wanted me to spend $27,000 for something I didn’t really need, like the "other" company sale person was.  That guy wanted to rip me off, a real turn-off.    The crew leader Shawn Wardlow was also an easy guy to work with.  He and his crew spent almost 12 hours to get my job done.  When he and his crew first arrived, I asked "will this be done in one day"? Sure will he said!  They stayed until the job was done and left with a heap pf debris on their truck, I'm voting for Dan and Shawn both to get the WOW Award.  Hard work and a job well done, thanks Shawn!  After the crew left it looked like they'd never been here, lots of prep work putting up plastic all around to keep the dust down and the clean-up afterwards was great!  Hands down approval.  Glad I found your company instead of Ever-Dry.