Testimonials for The Basement Doctor of Central Kentucky

Michael Jordan and his team showed up for work when scheduled. We live in Harrison County, Kentucky. They were correcting a water problem in our crawl space by trenching a waterway and installing a sump pump with battery backup. Michael explained the process before, during, and a small change that was made. He also showed me how the system worked and the suggested maintenance checks when completed. Although hoping we never have the flooding again, it's good to know we now have the system installed to remedy our situation. Thanks!

Then men were very frinedly, cleaned up and the crew manager explained what he was doing.  Very nice people to have in your home!  Harry even explained to my neighbor how the job on her basement was to be done properly!  It made her feel better also.  

They did an excellent job - very professional. We've had a little bit of rain here and the sump pump is working just fine. I just wanted to compliment that crew on a job well done. 

Killis, Shawn, and Tyler installed a sump pump in our twice-flooded basement. They were very respectful, knew what they were doing, and were finished with the job in what had to be record time. I specifically appreciated their original efforts to protect our belongings with plastic and then the clean-up was the best of any contractor who has worked on our house. Thanks, guys for a job well done!

From your salesman Gabe, to Harry's crew, all were professional and on time!

Salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after service was complete for a minor issue, and the foreman was there the next day. Excellent customer service!  

Very professional! You cannot beat a lifetime guarantee for products and work!  The salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after the service was complete for a minor issue and the foreman was there the next day. Excellent customer service!  

All of my experiences with Basement Doctor so far have been great! The company is responsive and all installers and technicians very knowledgeable. I especially want to shout out Michael Klemens who came on-site today for annual preventive maintenance - Michael provided some great tips and it's very apparent that he takes pride both in his work and his company.

Water pump from condenser moving water outside was stuck and not functioning properly. Michael Klemens was able to completely resolve the issue. Totally satisfied with his service in Lexington, KY.

Thank you for a great job, and explaining what I need to know.

Very thorough, thoughtful in explaining all the details to accomplish during the service.

It was a joy doing busniess with The Basement Doctor of Kentucky and I will emphatically recommend you to others. Professional-all the way! Jacob Nickels and his crew definitely take pride in their work. I could tell they really love what they are doing. Everything looked perfect! Keep on doing what you are doing- going tat extra miles by choosing only the best products and the most professional employees!

Carefully clean all mortar from brick used to reset loose brick done during installation of drain pipe penetrating exterior wall. Carefully clean all liquid from mixing concrete from surface of brick patio to prevent staining of brick.

Our overall experience was a positive experience from our first phone call until the job was completed. Albert came in a timely manner and did not use the scare tactics that other businesses used. He assuaged our fears and explained everything in detail. He patiently took our phone calls when we had additional questions. We have never had a work crew come into our home and treat it with as much respect as they did. They were neat and courteous and left our home in good condition. They were very careful to not do anything that would jeopardize the integrity of the structure of our home. 

My wife and I recently had some major foundation/waterproofing work done to our house in Frankfort, KY with Mr. Daniel Flora as our Foreman. Throughout the week of 12 JUL 21, his crew installed multiple piers to repair our falling basement in addition to installing a sump pump with waterproofing around the perimeter of the house. I was very impressed with his crew's professionalism and attentiveness to our questions and respect for our property. Mr. Flora was always available to answer any questions I had and he and his crew always arrived promptly at 0800 every day ready to begin work. It was anticipated the work to take a week; even with some minor setbacks his crew still completed the work early on Friday. His crew also worked around my inexperience with carpentry as I had agreed to prepare the outer walls prior to their arrival (didn't quite get that part finished when I wanted). Their craftsmanship was impressive as well. When they were complete with the pier installation, Daniel's crew back-graded the disturbed area away from the house very well and it won't take us long at all to return our yard to its original conditions. As part of the waterproofing, Daniel's crew cemented the floors to cover the waterproofing system. Their cement work was very smooth and once it cures, I'll be able to return the walls back to their original condition. I can't brag on this crew and company enough. The price for the amount of work I needed was good and their service was excellent!! Most of my recommendations for business come through word-of-mouth and I will definitely be pointing anyone to Daniel and The Basement Doctor!!