Testimonials for The Basement Doctor of Central Kentucky

Very polite and hard working. Everything was spotless when they left.

Brent was considerate, very professional, accommodated my requests. I felt confident he would do a good job, and he and his crew did. The sales person made me feel comfortable and confident the job would be done correctly. The work was done on the day as they planned, even with rain delays.

"Hi Joey - I just wanted to send you a quick note about the work just done for us this morning. Cody was our service guy and he did an outstanding job installing the flexi-span in our basement. The repair work looks great and the clean-up after the work was excellentCody was very personable and a great representative for your company, so please pass this on to others in your organization.   Thanks and Merry Christmas.   David F.

Everyone was a pleasure to work with!  Especially Ed Pikar and Harry Birkley! 

Daniel and the entire crew were not only super friendly but completely professional. They were on time, did their work both efficiently and effectively and when the project was completed, it looked great. I can't say enough about this crew, they really did a great job.

My service tech Michael K. was outstanding; he was on time, professional, knowledgeable, and very accommodating. He could not have done better. I really appreciate this team, they get the job done and are very helpful.

I was highly satisfied with the work you did for me!  Thanks!  

Very organized, neat and professional job!

The office staff was very pleasant and very efficient.  We had seen the commercials on TV.  We were very pleased with technician, Terry Steele. When he came for the pre checkup, he kept us informed about when his arrival would be since he was working late.  Also, he was so well mannered and answered our questions. 

I sure miss your crew!  It was a pleasure to work with you! 

Every aspect was professional. We are extremely pleased with the outcome.

I chose your company because of the attitude of concern and wanting to help the customer. I don't know everything and I really felt I was informed on the process and should I have any future questions or problems I was assured they would still be available for HELP!  Another great quality in this company.  Going to Facebook to brag on Basement Doctor of Kentucky. Kept appointments, no excuses and prompt with advising an anxious home owner of the problems and how to deal with them in an efficient manner. Again prompt on response time upon my getting in touch by phone and e-mail Very courteous office staff. Very to the point and a quote given promptly.  Roger was very patient with an upset homeowner who was very worried about their basement and property.  He was great! If I could I would give Andy H. and his crew Andrew and Ken a 10 (instead of a 5 Best)on promptness, courtesy, patience.......When my home is injured I want it fixed right and now and by professionals and that is exactly what I received from Andy H and Andrew and Ken.  Great Representatives of this company!  I did not know about clean-up it was just done and I was invited to take a look at the site and all work done to make sure the customer was satisfied.  Imagine that! A company putting the customer first.  I felt pampered. I asked to have a sign put in my yard as this is how impressed I was with Basement Doctor of Kentucky and I want my neighbors to have them to go to without the worry of integrity and know how to correct their problems.  Really impressed with my experience all way around!  Mrs. Diana S. of Louisville, KY.

We contacted the Basement Doctor to get a second quote on having an egress window installed in our kids' basement playroom. While we fully intended at the time to go with the first company we contacted and were just seeking a price comparison, we ended up choosing to go with the Basement Doctor. They were much more complete in their explanations, were willing to find exactly what we were looking for in style, and were not pushy at all. Their work was quick and clean and the employees were highly professional. When we had a slight problem after the work was complete (an issue caused by the original construction of the home), they worked with us to get it resolved to our satisfaction with no additional cost.

Response to my inquiry for a bid for my repair job was promptly completed.  Estimator's survey of the job was thorough, concisely explained, very detailed in work to be performed, time to completion, materials and work methods to be used.Work was completed on scheduled date and inside time frame quoted.  Pictures of the work in progress and the work when completed were supplied per my request.  Job site was cleaned up to my satisfaction.I had three bids on this work submitted and the price and warranty was competitive.  Happy to work with a local firm.Highly recommended.

Five stars for the Basement Doctor.  They installed an egress window in my basement and it looks fantastic.  They did an excellent job from the first contact with the sales rep to the completion of the project.  They communicated very well, showed up on time, were polite and professional, did exactly what they promised, didn't make any kind of mess at all and beat everyone's pricing.  What more can you ask for?  Great work!